Use Lokalise Messages for Intercom for localization and translation of conversations between customers and agents in real time
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Localize customer service in real time
Delight your customers by consistently serving them in their native language, all while improving your CSAT and NPS.
Ensure smooth global expansion
Don’t let language disrupt your customer support operation when serving a whole new audience.
Make smarter, data-driven decisions
Analyze insights on contact volume per language, and make smarter hiring decisions.
Real-time machine translation of Intercom tickets and chat text in 100+ languages, powered by artificial intelligence.
Automatically detects customers’ languages and routes conversations to native agents.
Full visibility of customer service interactions per language with a language stats dashboard and metrics.
Accurate translation of your industry and company terminology with customized glossary entries.
Try Lokalise Messages for free or let us show you how it works.
Shoppers from around the world are visiting your ecommerce store. But when a customer in France has a question about sizing, they're met with a reply in English they can barely understand. Their excitement quickly turns to frustration and they abandon their cart. This is the cost of not offering multilingual customer support. As a business owner, nothing stings more than watching a potential sale slip away simply because of a
Need to support customers in different languages? That’s multilingual support in a nutshell. It’s about helping people in their language, whether through customer service, product interfaces, or documentation. The quality of your customer support can turn into your key differentiator on the market. Businesses that get it right find it easier to build trust, increase loyalty, and expand globally. This guide will show you what multilingual support is, why it’s crucial, and how to
LLMs are now outperforming traditional machine translation tools with remarkable consistency, so now begs the question, which is the best LLM for translation? 🔖 Bookmark this article Our product team…
Try Lokalise Messages for free or let us show you how it works.
Localization workflow for your web and mobile apps, games and digital content.
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